Here’s one thing you can count on in 2010: you’re going to be faced with – and have to solve – problems. It’s not a matter of if, but simply a matter of when. So with that exciting challenge in mind, it’s fair to ask, “Is there a process already developed that will improve my ability to be a problem solver?”
I think there is. I’m a big fan of our military, for a number of reasons. One of the things I appreciate most, however, is the approach the military takes to problem solving. Just as they do with management and leadership development, they make it happen, as opposed to letting it happen. The military uses a seven-step model for problem solving. Over the years, I’ve modified this process to six steps, but I still maintained the core concept. Follow my process and you’ll start to become a master at problem solving.
Step # 1 Define the Problem
Don’t generalize. Define the problem specifically. A problem well defined is a problem half solved.
Step #2 Gather Facts and Make Assumptions
There is a difference between facts and assumptions. Facts are those things known to be true. Assumptions are what we believe to be true but are not supported by facts.
Step #3 Define the Desired End Result
Describe the end game. What would the best possible outcome be? Again, be as clear and specific as possible.
Step #4 Develop Possible Solutions
Brainstorm, Mindmap, use whatever method works for you to identify possible solutions to the problem at hand. A word of advice: get one or two colleagues or friends to help with developing possible solutions. Remember Ken Blanchard’s words of wisdom: “None of us is as smart as all of us.”
Step #5 Select the Best Solution
Make a choice. Based on the information at hand, what would be the best possible solution in this circumstance? Is the solution acceptable, feasible and suitable?
Step #6 Evaluate Progress
Once you’ve made the decision on a solution or decided to take a particular course of action, establish some method for evaluating the effectiveness of the solution. Remember the adage: if you can’t measure it, you can’t manage it.
Becoming a master problem solver is a developed skill. The definition of skill is an ability developed from knowledge, practice and aptitude. The skill of problem solving is best developed by following a time-tested process. In light of the fact that we have the best military in the world, it might make sense to follow its lead in using a process for problem solving.
Tags: accomplish, business, goal, plan, problem, problem solver, questions, solution, solve, starategies, steps, strategy, success
