Posts Tagged ‘support’
 

Five Ways to Outperform Your Competition

Monday, October 17th, 2011

Everyone’s looking for a way to get a leg up on the competition. Here’s some good news – it isn’t that difficult. Here’s even better news – it isn’t difficult at all.

 Franklin Covey’s Center for Advanced Research (CAR) conducted an extensive five-year study to gauge the level of engagement between employees and the organizations in which they worked. CAR studied the same nine sectors of the economy the U.S. Census Bureau uses for its research. They interviewed nearly 6,800 employees in 530 companies in both the public and private sectors. The result? Embarrassingly large percentages of employees in the workplace had no clue what their employers annual goals were. In fact, most couldn’t name a single organizational goal.

 The bottom line, according to CAR: “When large numbers of American workers show up to work each day knowing neither why they are there nor what they are supposed to do all day, it means American business is operating very inefficiently, and that means poor service and lower profits.”

 See why I say it isn’t difficult to get a leg up on the competition? Here are five simple ways to set yourself apart in the marketplace:

 1.    Think “Alignment”- Before you can make the link between your performance objectives and those of your company, you need to know what your company’s initiatives and objectives are. Take time to study your organization’s strategic plan and/or talk to your boss about making sure your performance is in alignment with what your company intends to achieve.

 2.    Think “Vision” – Once you understand what the company intends to achieve, you can you create a vision for how you intend to contribute to your organization’s success. You can’t hit a target you can’t see, so preparing a “written” plan for what you intend to accomplish will be critical to creating a performance advantage.

 3.    Think “Objectives” – Remember the old adage, “If you can’t measure it, you can’t manage it.” Brian Tracy calls written objectives “fuel for the furnace of achievement.” For an objective to have power, it must be measurable. Less than five percent of individuals have written goals for improving performance and productivity. Just writing your goals down gives you a jump on the competition.

 4.    Think “Action” – Achievement is about doing – not about dreaming. Intentions are simply not enough when it comes to you becoming an outperformer. The only measure of what you believe you can accomplish is what you do. Develop daily action plans. Work on your most important objectives daily by carving out time to do the tasks or activities that will accomplish your objectives.

 5.    Think “Support” – Success and achievement are (almost) never achieved in a vacuum. You’ll need help achieving meaningful goals. Whether it’s the help of your boss to allow you to carve out time to work on those things that matter most, or a team member who has skills or abilities you don’t have, you won’t succeed alone. Ken Blanchard said: “None of us is as smart as all of us.” As you make your plans for performing at a higher level, include the resources you’ll need to succeed.

 Getting that leg up on the competition is not as difficult as you thought it would be. It’s just a matter of thinking and working a little smarter than others you work with. Make sure that what you’re doing – on a daily basis – is in alignment with what your company needs you to do to help achieve corporate objectives.

 When you do that – you will outperform the competition.

 

 

Avoid These Management Mistakes

Thursday, May 6th, 2010

This article is for those of you who have been recently promoted to manager or maybe have been managing for a while but have become a bit stale. It serves as a reminder that good management doesn’t just happen. Good managers develop certain skill sets that enable them to help make their respective companies a success. It also serves as a reminder that sometimes knowing what not to do is as important as knowing what is.

Here’s a short list of mistakes managers can make that will derail their efforts to move their organizations forward.

Mistake #1: Not getting the right people involved in decisions

In my opinion, this is the number one mistake managers make. Those of us who’ve been around management for a while know that the best decisions are made with the input of those folks actually doing the job. They know what works and what doesn’t. Get their opinion on operational decisions before moving forward. You may save a lot of time and money.

Mistake #2: Not creating a stable work environment

We live in a chaotic world, a time of tremendous change on almost every front. One of the smartest things you can do as a manager is to create a stable work environment. Don’t constantly change direction. Develop a plan for getting from where you are now to where you want to be, and stay with the plan. Make necessary course adjustments but don’t create a new plan every time you have a new idea, or jump into a new management fad.

Mistake #3: Not taking time to explain “why”

The days of “just do it because I told you to” are over. Two of the four generations in the workplace today were raised in the Information Age and have a burning desire to know why. It takes very little effort to give some background or context to a particular decision and will go a long way in gaining the support needed for successful completion of a project.

Mistake #4: Ignoring the value of training

Just because employees are a great workers, show up every day – on time, and have great attitudes, doesn’t mean they’ll be successful managers. It just means they’re good people! Add to their value by training to the position they are now in. Also require that they, in turn, pass that training along to the people they’re are working with. Create a culture of training and reward those who respond.

Mistake #5: Not having or utilizing clerical support

Managers need to focus time and attention on management. The primary role of a manager is to move important projects forward – not to spend a significant part of the day copying and collating. Good managers make very expensive copy machine operators.

Mistake #6: Underestimating the importance of work areas

Work areas are important to people. The more comfortable and aesthetically pleasing an employee’s work area can be, the more productive that person will be. Providing staff with clean, comfortable work areas only increases performance and productivity.

Mistake #7: Not promoting teamwork, collaboration and cooperation

Ken Blanchard, author of the business classic, The One Minute Manager, often reminds his audiences that: “None of us is as smart as all of us.” Pitting one work group against another is a recipe for failure. Successful companies understand the value of collaboration and, in fact, insist upon it.